Frequently asked questions 

As a veterinarian, you can book a demo using our form. You’ll get a link to find a time that suits you. After the demo, you can register for an account. Your first two weeks are a free trial period.

We recommend an iPhone 12 or a later model. Three cameras are good! The app does work on all iPhones from 8 and onward, so getting started by trying it out on an older device first is fine.

You have to be connected to the internet to add new horses, upload recordings and receive the analysis results. However, you can save recordings for existing horses on your account locally and upload them for analysis once you have access to a better internet connection.

Recordings and results are not stored on your phone, they are accessed through your account when you use the app, which means the Sleip app does not take up much storage space.

Using Sleip actively consumes a lot of data as it involves uploading extensive video recordings and viewing streamed videos. Thus, for vets planning to use Sleip via mobile internet, we recommend opting for an unlimited data plan.

To get a result within 5 minutes we recommend that you have an uploading speed of 20 Mbps. Remember that full reception does not always mean that you have a good uploading speed. See more under "Uploading video, accessing, and sharing results"

We accept both card payments and direct bank transfer payments. We will be happy to set up automatic payments for your convenience.

Yes, you will always get a receipt even if your payments are automatic.

Sleip offers a two-week free trial period. Following this, unless you have informed us of your wish to cancel, your paid subscription will commence. Please note that the cancellation notice period is one month or until your next scheduled payment, whichever is earlier.

Yes, to initiate your trial period, we require your billing details for account set-up. However, rest assured, your first payment request will only be issued after your free trial period.

Yes, simply inform us by email at hello@sleip.com of the changes you want to make to your subscription and we’ll be happy to assist you. Please note that the adjustment of your subscription fee will be reflected on your next invoice.

Contact us by email at hello@sleip.com and let us know that you want to cancel your subscription. We will cancel your subscription in 30 days or just before your next payment.

Click “Forgot your password?” and input your Sleip account email address to request a temporary password. The temporary password will be sent to your registered e-mail address. Use it to log in and then set your own password.

Double-check that the email address and password associated with your Sleip account have been entered correctly. Make sure there are no blank spaces included. If you still cannot log in, request a new password through the “forgot your password” link and follow the instructions provided. If the problems persist, please get in touch with us.

Sleip only measures asymmetries from trot, meaning you will not get an analysis result from a recording of a horse walking. However, many of our customers find the tracking video useful for documentation of other gaits as well.

Yes, for example, bell boots and saddle work, but you shouldn’t have a blanket or other objects covering the view of the horse's legs, hind, and head.

Yes, you can perform analyses of ridden horses as well. Please be aware that a rider can influence the motion pattern and especially when performing a posting trot.

Yes, to evaluate your data correctly, you need to longe the horse in both directions, at least during your baseline measurement. This is because every horse shows certain asymmetry patterns on a circle, which is due to circle-induced asymmetries. To be able to assess these asymmetries correctly, a combination of the left and right circles is needed. Remember to longe the horse in one direction per recording.

You should only record the horse from the outside of the circle, as Sleip is not yet adapted for recording from the inside.

If you see a “Delayed” label, it means that Sleip was unable to automatically identify enough trotting strides and the recording ended up in manual review. Our technicians will attend to the issue at their earliest convenience and try to resolve it if possible. If your recording gets labeled “Delayed”, we recommend that you record a new video if possible as it is not certain we’ll be able to produce a result from the original recording.

If your analysis results are incomplete and your recording is labeled with a “View issues” label, we recommend that you create another recording. “View issues” means that Sleip has not been able to produce a reliable analysis because too few strides were captured from the recording. Common reasons for this include:

• The recording of the horse was too short
• The horse you recorded had a blanket on
• There were other horses moving in the background
• There was a fence between you and the horse
• The camera was not steady enough when recording
• The horse was recorded longeing in both directions in one recording. You need to record two separate recordings for the two directions.
• Sand or sand dust covered parts of the horse's leg.

When you longe a horse, you need to do two recordings of the two different directions and then combine them to get full longeing results. We don’t use the horse illustration for longeing since it is two measurements combined.

After you have stopped the recording, tap cancel in the top left corner to discard the recording. Recordings you have saved to upload later can also be deleted. Click the trash bin in the top right corner when viewing the locally saved recording.

Currently, the Sleip app does not support direct downloads of recordings or analysis videos. To save them on your iPhone we recommend doing a screen recording while replaying the video. How to record your screen on an iPhone: Screen recording guide

You can delay the uploading of your recordings until you have a better connection. The recordings are saved locally on your phone until you manually activate the upload. You will find the videos you haven’t uploaded in the list of recordings. Avoid jumping between connections when you upload a video, as this can slow down the process.

Even though you may have quite a lot of bars which indicates that you have a good reception and it goes quickly to download things, doesn’t always mean that your uploading speed is as great. To get a result back in 5 minutes or less we recommend a 20 Mbps upload speed.

There is a couple of things you can do, to speed up the process of getting a result back. 

• Limit recording time, you only need to catch 10 steps of the fore and hind legs.
• Record in good lighting
• Avoid having other horses in view
• Keep the camera stable
• Avoid jumping between connections while uploading

Click the edit button you find under the horses image and you will see a trash bin up in the right corner. You can also edit any information you have filled in about the horse.

Horses are sorted in alphabetical order and you can search for a particular horse by entering its name in the search field at the top of the list. 

Not yet, but we are working on it.

Not yet, but we are working on it.

Yes, contact us via hello@sleip.com and we will help you.

In the horse view, on the right by the horse name, there is an edit icon. Click this and you will be able to add a photo as well as edit other information about the horse.

No, Sleip provides you with objective measurements of asymmetries and illustrates the level of asymmetry using colors. Interpreting these objective measurements supports your lameness diagnostics.

By the name of the horse you can see an icon to the right showing two documents with an arrow on them. Click it and then choose any two results you want to compare.

A left or right arrow means it is a longing recording.

A syringe means the recording has been marked as blocked.

An icon of a person with an arrow means that the recording comes from a recorder user that you have invited.

You can start by deactivating sharing on horses you no longer need to share. If you don’t have any such horse, contact us and we will help you increase the number of horses you can have shared.

Click the icon of two people you find right under the horse's image. Now you will see all the recorder users you have shared the horse to. Under each user, there is a button for revoking access to the horse.

No, that is up to you. Currently, you have to manually deactivate sharings you don’t need to have active anymore.

Whoever should record a horse for you that has access to an iPhone 8 or later, you only need a name and an email address to make the invite.

At the top of the list of your horses, you find a button marked “Shared”. If you click that one you can see all your shared horses and search among them.

The invited client can see both the original and analysis videos and how many strides they have caught in their recording. You can find more information here.