Frequently asked questions
Select a category to explore answers and guidance about using Sleip
Using the app

Recording a video

Where can I find instructions on how to record for analysis?

You’ll find instructional videos in the Sleip app and on our website under User guides.

Can I record the horse at walk or canter?

Yes — you can record at walk or canter for documentation purposes, Sleip will automatically detect and label the gait. However, analysis results are only available for trot recordings, as asymmetry is measured in trot.

Does it matter what surface I trot the horse on?

The surface should be even and level. While Sleip works on most surfaces, uneven or sloping ground may cause the horse to compensate, which can lead to higher stride variation and less reliable asymmetry measurements.

Can the horse wear equipment other than a bridle or headcollar?

Yes — equipment like bell boots or a saddle is fine. Just make sure nothing is covering the legs, head, or hindquarters, such as a rug, as this can interfere with the analysis.

Can I record with a rider on the horse?

Yes, Sleip supports ridden analysis. The app will automatically detect the rider and label the recording with a helmet icon in the horse’s profile. Be aware that a rider — especially during posting trot — can influence motion patterns.

To ensure the best results, the rider should either sit or stand up consistently during the trot and use loose reins to allow free head movement.

Can other horses be in view while recording?

Avoid having other horses moving in front of the camera, as this can affect processing and delay results. Horses standing still nearby generally don’t cause any issues.

Do I need to record in both directions when longeing?

Yes. To correctly interpret circle-induced asymmetries, the horse must be recorded in both directions — especially during baseline measurements. Record one direction per video, and make sure the horse is trotting consistently.

Can I record from the inside of the circle?

We recommend recording from the outside of the circle, as Sleip is currently not optimised for inside-circle recordings.

Uploading video, accessing, and sharing results

Why is my video labeled “Delayed”?

If your video is labelled “Delayed”, it means Sleip couldn’t automatically detect enough trot strides, and the recording has been sent for manual review. Our team will review it as soon as possible, but we recommend recording a new video if you can, as there’s no guarantee we’ll be able to generate a result from the original.

Why is my video labeled with “View issues”?

This means the recording didn’t capture enough usable trot strides for a reliable analysis. Common causes include:

  • The recording was too short
  • The horse was wearing a blanket
  • Other horses were moving in the background
  • A fence blocked part of the view
  • The camera was unsteady
  • The horse was longed in both directions in one video (each direction needs a separate recording)
  • Sand or dust obscured part of the horse’s legs

We recommend recording a new video to get better results.

Why didn’t I get full results from my longeing video?

If the recording only captured enough trot strides for either the forelimbs or the hindlimbs — but not both — you’ll only receive partial results. To get a complete analysis, you need to record each direction separately when longeing, and then combine the two recordings in the app. Note: We don’t display the horse illustration in the summary view for longeing, as the results are based on combined data.

How do I delete a recording I don’t want to upload?

After stopping the recording, you’ll see an option to delete or upload the video. Choose delete if you don’t want to upload it.

Can I move a recording from one horse to another?

Yes — just email hello@sleip.com with:The name of the horse currently linked to the videoThe date and time of the recordingThe name of the horse it should be moved to

Can I download the video or analysis?

Yes. To download the analysis video, click the download icon in the Analysis video tab. You'll find it under the battery icon in the top right corner. To download the original video, go to the Summary tab use the “share analysis link” in the top right corner, open the webpage and download from there.

You can also make a screen recording on your phone. For the best view, turn your phone to landscape mode. How to record your screen on an iPhone

Can I upload a video recorded outside the Sleip app?

No — the Sleip app must be used for recording. In addition to video, we capture sensor data from the phone (like motion and orientation), which is essential for accurate analysis. However, with the Sleip Remote add-on to your subscription, you can invite others to record using the app and receive the results from their recordings.

What can I do if I have a slow or unstable connection?

You can wait and upload later when you have a more stable connection. Recordings are stored locally on your phone until you're ready to upload them. Avoid switching between networks while uploading, as this can slow things down or interrupt the process.

Why is my upload taking so long, even with good reception?

Having full signal bars doesn’t always mean your upload speed is strong. For results in 5 minutes or less, we recommend an upload speed of at least 15-20 Mbps.

To speed up processing, try the following:

  • Keep recordings short (20 strides per limb is ideal)
  • Record in good lighting
  • Keep the camera steady
  • Avoid having other horses in the frame
  • Don’t switch networks during upload
How can I share a measurement from the app?

In the Summary tab of any analysis, you’ll find two sharing options (just under the battery icon):

  • PDF summary
  • Shareable link to a webpage with full analysis and videos

Shared links expire after 30 days, but you can generate a new one at any time.

Can I share multiple measurements at once?

Yes—you can share up to 10 measurements in one go.

Managing horses in the app

How do I edit or delete a horse?

Tap the edit icon under the horse’s image. From there, you can update the horse’s details or tap the trash bin icon in the top right corner to delete the profile.

How do I search for a horse?

Horses are listed in alphabetical order by default. Use the search bar at the top of the list to find a horse by name or owner. You can also tap the sort button to change the order — for example, to show the most recently recorded horse first.

I recorded a horse under the wrong profile. Can I move the video?

Yes, just email us at hello@sleip.com with:

  • The name of the horse it was recorded under
  • The date and time of the recording
  • The name of the horse it should be moved to

We’ll take care of the rest.

I accidentally added the same horse twice. Can you merge the profiles?

Yes, email us at hello@sleip.com, and we’ll help you merge the duplicates.

Can I share a horse profile from my account with another Sleip account outside my company?

Yes, email us at hello@sleip.com, and we’ll help you share access with another Sleip user.

Can I add or change a horse’s profile picture later?

Yes. In the horse view, click the edit icon next to the horse’s name to upload a photo or update any other details.

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